Shipping Policy
Shipping Information
We offer worldwide FREE shipping for all our products.
We recognise how critical it is for you to receive the things you requested as soon as possible. If you have any questions or concerns about your order, please e-mail us at support@tumblingdices.com or alternatively call us on +161 97149 737
Please be patient with shipping timings; due to great demand for our products, regular delivery times to the United States range from 3-7 days after the item has been dispatched.
International delivery times range from two to five weeks.
For U.S. Domestic & International orders, we will use USPS, UPS, Fedex, or another carrier to ship to most locations always choosing the most beneficial. Alternative carriers may be selected at our sole discretion to meet shipping requirements.
We process all orders within 1-3 business days.
All orders, once shipped, automatically send an email confirmation that your items have shipped to the email on file.
We do ask that all of our customers provide an email at checkout and have made this a mandatory field for that reason.
In this email you will find a tracking code and link to track your package.
If for whatever reason you do not have tracking 2-3 days after you place your order please email us at support@tumblingdices.com and we will assist you in getting that tracking information.
MISSING ITEMS
Not all items may ship in the same package.
If items in your order are shipped separately you will be provided multiple tracking numbers.
If for whatever reason an item is missing in your package please contact us via email at support@tumblingdices.com to confirm if all the items were in one package or if other packages are still in route to you with the missing items.
If our customer service representative discovers that there are no additional tracking numbers we will simply replace the missing items free of charge.
A new tracking number will be provided for the missing items once they are shipped.
Business address:
11053 State Route 705
Sidney, OH 45365